Accessibility & inclusion

Health literacy is about a person's knowledge, understanding and confidence to use health information to manage their health and wellbeing as they navigate modern healthcare. We're dedicated to breaking down barriers that limit access to information; because an informed patient is one who has better health outcomes and an informed healthcare professional is one who can deliver better care.

Father and daughter reading a book together

Making health literacy matter

Among adults in England:


read and write at or below the level of a nine year-old


do not understand written health information

That's why we've put our focus on improving health and digital literacy in our work, for over a decade.

Our writing process embeds health literacy concepts in our content. The Health Literacy White-paper demonstrates the difference that clear content and visualisations make when it really matters.

Explained… in plain English

To support our work in health literacy and its impact on patients, we developed a series of patient books, available in print and e-reader formats.

View our books
Series of books in a pile. The first book showing the title 'Osteoporosis... in plain Englash'
words that inspire us
‘Education is the most powerful weapon which you can use to change the world.’
Nelson Mandela
Screenshot of the LHON Society website homepage
case study

The LHON Society website: accessibility-driven design for a vision loss charity

Read case study
Our website uses cookies to ensure that you get the best experience from our website.  Learn more.