Senior Account Manager
Are you a senior account manager ready to lead great client relationships and shape work that makes a difference in healthcare? We’d love to hear from you.
Reporting to
Account Director or Senior Account Director
About us
Cuttsy+Cuttsy is an award-winning, employee-owned healthcare communications agency, with our founders still actively involved. We are dedicated to delivering meaningful, innovative solutions that make a genuine difference to people’s lives – whether that’s through patient engagement, clinical trial support, or healthcare communications. Collaboration, sustainability, and a strong focus on people are at the heart of everything we do.
We are proud to hold the Investors in People Platinum accreditation and to have been recognised as a top 10 award winner of Campaign’s Best Places to Work 2024. Our unique culture combines flexibility and trust, with a commitment to looking after our team. From promoting personal development to prioritising wellbeing, we strive to ensure our people feel valued, supported, and empowered.
At Cuttsy+Cuttsy, we don’t just work together – we succeed together, delivering impactful results for clients and making a real difference to patients and healthcare professionals worldwide.
As we enter an exciting new chapter, with ambitious plans to grow over the next two to three years, we are looking for a Senior Account Manager to join our clinical trial recruitment and retention team.
What you'll be working on
Our clinical trial work is varied and grounded in the needs of patients, sites and study teams. We focus on clarity, accessibility and health literacy, creating solutions that support informed participation and a positive trial experience.
You might be:
• Helping clients understand patient and site barriers that may affect recruitment and retention
• Using patient, site and trial insights to help shape recruitment and retention approaches
• Creating the right patient and site solutions across different therapy areas and study needs
• Leading scoping conversations for new projects and turning client needs into clear briefs
• Working with Strategy, Patient Engagement, Creative, Content and Project Delivery to develop the right response
About the role
As a Senior Account Manager, you will take a lead role in maintaining and growing client accounts across our clinical trial client portfolio.
You will be a primary client contact and trusted advisor, building strong relationships and developing a deep understanding of each client, study and therapy area.
You will use patient, site and trial insights to understand recruitment and retention challenges and guide the development of the right solution.
You will lead scoping conversations for new work and bring together the right teams to develop strong briefs, proposals and budgets.
You will work closely with Project Delivery throughout. You will lead the client relationship, account direction and commercial conversations, while Project Delivery leads the detailed planning and delivery of the work.
Key responsibilities
Client relationship management
- Act as a primary client contact and build strong, trusted relationships at different levels
- Develop a deep understanding of each client, their study portfolio, therapy areas and priorities
- Anticipate client needs and provide clear, informed advice
- Work closely with Project Delivery to give clients a joined-up and consistent experience
Strategic account management
- Lead account plans that help maintain and grow client relationships
- Use patient, site and trial insights to identify recruitment and retention barriers
- Lead scoping conversations for new work and turn client needs into strong briefs
- Bring together Strategy, Patient Engagement, Creative, Content and Project Delivery to shape the right solution
- Apply lessons from completed work to strengthen future recommendations and deepen client relationship
- Keep abreast of developments in clinical research and healthcare communications, using our research and specialist expertise to offer clients relevant insights and fresh thinking
Account growth
- Identify, develop and convert opportunities to grow existing accounts and win new clinical trial clients
- Build a strong understanding of client pipelines, upcoming studies and changing needs
- Lead or play a key role in proposals, RFP responses and pitches
- Work with Account Directors and Senior Account Directors on account growth priorities
Financial management
- Lead the creation of clear and accurate quotes and budgets with Project Delivery and specialist teams
- Own accurate account and revenue forecasting
- Lead scope change and commercial conversations with clients, working with Project Delivery to understand the impact
- Identify commercial risks and opportunities and take action early
Team collaboration
- Work in close partnership with relevant teams across the business to create high-quality work
- Support and mentor Account Managers and other junior colleagues
- Share client, therapy area and clinical trial knowledge with colleagues
- Contribute to a positive and collaborative team environment
Key skills and experience
- 4+ years of account management experience within an agency environment
- Strong experience working with pharmaceutical, biotechnology or life sciences clients
- Clinical trial recruitment, retention or patient engagement experience strongly preferred
- Life sciences degree or equivalent scientific qualification
- Proven experience building strong client relationships and acting as a trusted advisor
- Experience developing account plans and converting growth opportunities
- Strong strategic and commercial understanding, including quotes, budgets, forecasting and scope management
- Clear and confident verbal and written communication, negotiation and presentation skills
- Experience supporting or mentoring more junior colleagues
Essential attributes
You'll be a confident client lead who combines strategic thinking with strong relationship skills.
You'll anticipate client needs, communicate clearly and turn insight into practical recommendations and opportunities.
You'll work well with Project Delivery and other teams, bringing people together around the client and trial need.
You'll stay calm under pressure, support others and take a proactive, commercially aware approach.
You’ll use your initiative, look for opportunities to learn and grow, and remain proactive and solution-focused in a fast-paced environment.
This is a hybrid role and applicants must have the right to work and be based in the UK.
Upload your CV and covering letter.
If you have any questions about the role or Cuttsy+Cuttsy, don’t hesitate to get in touch via email: katemccabe@cuttsyandcuttsy.com
Your Work-Life Balance
We believe in living the value and culture of our company and very much promote a healthy work-life balance for all the team. The following benefits contribute to this:
We believe that what’s important is not when and where we work, but how and what we achieve, so talk to us about what you are looking for
Guidance against working too many hours in the week — something which is usually against the marketing agency norm
Each month we donate through Ecologi to offset the carbon we produce in both our personal and professional lives
Where will you be working?
As our team continues to grow, we ran out of desk space! This meant we needed to take the next step in finding ourselves a new home. As a result, we were very excited to secure a fantastic new office space at ‘The Works’ in Sawston.
