Account Manager

Reporting to

Account Director

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About us

Cuttsy+Cuttsy is an award-winning, employee-owned healthcare communications agency, with our founders still actively involved. We are dedicated to delivering meaningful, innovative solutions that make a genuine difference to people’s lives – whether that’s through patient engagement, clinical trial support, or healthcare communications. Collaboration, sustainability, and a strong focus on people are at the heart of everything we do.

We are proud to hold the Investors in People Platinum accreditation and to have been recognised as a top 10 award winner of Campaign’s Best Places to Work 2024. Our unique culture combines flexibility and trust, with a commitment to looking after our team. From promoting personal development to prioritising wellbeing, we strive to ensure our people feel valued, supported, and empowered.

At Cuttsy+Cuttsy, we don’t just work together – we succeed together, delivering impactful results for clients and making a real difference to patients and healthcare professionals worldwide.

As we enter an exciting new chapter, with ambitious plans to grow over the next two to three years, we are looking for an Account Manager to join our clinical trial recruitment and retention team.

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What you'll be working on

Our clinical trial work is varied and grounded in the needs of patients, sites and study teams. We focus on clarity, accessibility and health literacy, creating solutions that support informed participation and a positive trial experience.

You might be:

• Helping clients understand patient and site barriers that may affect recruitment and retention
• Using patient, site and trial insights to help shape recruitment and retention approaches
• Creating the right patient and site solutions across different therapy areas and study needs
• Leading scoping conversations for new projects and turning client needs into clear briefs
• Working with Strategy, Patient Engagement, Creative, Content and Project Delivery to develop the right response

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About the role

As an Account Manager, you will help maintain and grow client accounts across our clinical trial client portfolio.

You will be a primary client contact, building strong relationships and developing a good understanding of each client, study and therapy area.

You will use patient, site and trial insights to understand recruitment and retention challenges and help shape the right solution.

You will lead scoping conversations for new work and bring together the right teams to develop clear briefs, proposals and budgets.

You will work closely with Project Delivery throughout. You will focus on the client relationship, scope and account, while Project Delivery leads the detailed planning and delivery of the work.

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Key responsibilities

Client relationship management

• Act as a primary contact for your clients and build strong, trusted relationships
• Build a good understanding of each client, study, therapy area and their priorities
• Keep communication clear, responsive and focused on client needs
• Work closely with Project Delivery to give clients a joined-up and consistent experience‍

‍Strategic account management

• Support account plans that help maintain and grow client relationships
• Use patient, site and trial insights to understand recruitment and retention barriers
• Lead scoping conversations for new work and turn client needs into clear briefs
• Work with Strategy, Patient Engagement, Creative, Content and Project Delivery to shape the right solution

Account growth

• Identify opportunities to grow our work with existing accounts and new clinical trial clients
• Build knowledge of client pipelines, upcoming studies and changing needs
• Support proposals, RFP responses and pitches for relevant opportunities

Financial management

• Create clear and accurate quotes and budgets with Project Delivery and specialist teams
• Maintain accurate account and revenue forecasts
• Lead scope change conversations with clients, working with Project Delivery to understand the impact
• Flag commercial risks and opportunities early

Team collaboration

• Work in close partnership with relevant teams across the business to create high-quality work
• Share relevant client, therapy area and clinical trial knowledge with colleagues
• Contribute to a positive and collaborative team environment

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Key skills and experience

• 2+ years of account management experience within an agency environment
• Experience working with pharmaceutical, biotechnology or life sciences clients
• Clinical trial recruitment, retention or patient engagement experience desirable
• Life sciences degree or equivalent scientific qualification
• Strong client relationship skills and clear, confident communication
• Good commercial understanding, including quotes, budgets, forecasting and scope management
• Able to understand client challenges and turn them into clear briefs

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Essential attributes

You'll be confident, curious and comfortable building strong client relationships.

You'll communicate clearly and take a proactive, solution-focused approach.

You'll work well with Project Delivery and other teams, bringing people together around the client and trial need.

You'll be commercially aware and motivated by work that improves the patient and site experience of clinical trials.

You’ll use your initiative, look for opportunities to learn and grow, and remain proactive and solution-focused in a fast-paced environment.

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This is a hybrid role and applicants must have the right to work and be based in the UK.

Upload your CV and covering letter.

If you have any questions about the role or Cuttsy+Cuttsy, don’t hesitate to get in touch via email: katemccabe@cuttsyandcuttsy.com

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