Senior Account Manager
Are you an experienced Account Manager looking for a new challenge? If so, we want to hear from you.
We are a healthcare communications agency looking to expand our team again! You would be joining our mission of making a positive difference in people’s lives. At Cuttsy+Cuttsy, people are the main focus of everything we do, from patients through to our own team.
We are looking for an enthusiastic Senior Account Manager to act as a trusted advisor to multiple clients. You will create and implement strategic plans and insights to develop both projects and accounts, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to exceed client expectations.
Projects will be varied — from new product launches, patient research and engagement, to communications supporting patients with their chronic disease or helping doctors make a treatment decision based on scientific evidence.
You’ll have a keen interest in healthcare and feel motivated to work on projects that will ultimately improve patients’ lives.
Key responsibilities:
- Build and nurture strong, long-term relationships with key clients at a strategic and operational level, acting as a peer-to-peer trusted advisor
- Ensure projects are driven and delivered on time, on budget and on client strategy
- Collaborate with creative, content, strategy, and project management teams to provide innovative and impactful solutions to client briefs
- Lead and oversee client financial management, including accurate budget estimates, reconciliations, invoicing, and forecasting, as well as identifying and managing changes of scope
- Retention and growth of designated accounts, identifying and driving organic growth opportunities
- Mentor junior team members, delegating where appropriate for their development. Provide guidance and support in their daily tasks and project management
Key skills and experience
- 3+ years of strategic account management with multiple clients
- Pharmaceutical industry expertise in healthcare communications
- Life science/marketing degree or equivalent
- Strong track record in client relationship management
- Proficiency in multichannel solutions (online and offline)
- 1+ years of mentoring experience
- Skilled in multiple project management from planning to evaluation
Essential attributes
- Strategic and creative thinker
- Strong organisational, time and financial management skills
- Calm, proactive and flexible
- Exceptional communication skills (verbal and written)
- Effective negotiation and presentation abilities
- Thrives under pressure, detail-oriented, and meets deadlines
- Adaptable to changing business needs
- Strong team player
- Builds effective relationships at all levels
- Proficient in Microsoft Office
We offer a competitive benefits package, including a starting allowance of 20 days’ holiday (rising to a maximum of 25 days for long service, plus shut down between Christmas and New Year and a day off for your birthday, both in addition to annual leave), pension, private healthcare for you and your family, investment in your professional development, and annual free trainers! Flexible working is an option for all our team. If you are looking for a change, or simply want to join an award-winning company that makes a difference, let’s talk.
Upload your CV and covering letter
If you have any questions about the role or Cuttsy+Cuttsy, don’t hesitate to get in touch via email: katemccabe@cuttsyandcuttsy.com
Your Work-Life Balance
We believe in living the value and culture of our company and very much promote a healthy work-life balance for all the team. The following benefits contribute to this:
We believe that what’s important is not when and where we work, but how and what we achieve, so talk to us about what you are looking for
Guidance against working too many hours in the week — something which is usually against the marketing agency norm
Each month we donate through Ecologi to offset the carbon we produce in both our personal and professional lives
Where will you be working?
As our team continues to grow, we ran out of desk space! This meant we needed to take the next step in finding ourselves a new home. As a result, we were very excited to secure a fantastic new office space at ‘The Works’ in Sawston.
