We believe in being ‘other-centric’.
Our founding principles are people not patients, partners not clients and peers not employees. This is integral to everything we do.
Emotional intelligence (EI) is the capability of individuals to recognise their own and other people’s emotions and use emotional information to guide thinking and behaviour.
By the nature of the industry we work in everything we do will eventually impact on someone’s life and that is what brings our team to work every day. In order to make the most positive impact we can, we need to ensure that we communicate emotionally and intelligently across our business.
By guiding our thinking and behaviour, EI helps us to build meaningful and impactful connections in our communications.
Applying EI really does make a significant impact on how communications are received and responded to. The overarching realisation we have developed is that while reasons lead to logical conclusions, it is the trigger of emotion that leads to positive action.